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The Ticket Clinic
Worth a read...
We expanded The Ticket Clinic’s Headlight case-management platform from a single-state launch to a multi-region rollout across Florida, Georgia, and Out-of-State markets — introducing new features, migrating millions of records, and achieving a smooth nationwide scale-up.
Client Snapshot
Industry
Traffic Ticket Defense Law Firm
Users
Drivers seeking legal defense for traffic tickets and DUI charges across multiple states
Project Goals
Enable multi-state operations, handle legacy data migration, and increase automation and reliability at scale
The Challenge
After the successful California launch in late 2023, The Ticket Clinic aimed to extend the Headlight platform to new regions with differing legal and operational requirements. The Florida and Georgia expansions demanded complex feature development, data migration of millions of legacy records, and region-specific logic the client hadn’t fully documented — all without interrupting active operations in California.
What We Did
Multi-Region Expansion
We re-engineered the Headlight platform to support multiple jurisdictions and workflows, launching simultaneously across Florida, Georgia, and Out-of-State regions.
Feature Enhancements
Florida and Georgia required significant pre-launch functionality — from new intake flows and payment logic to refined attorney-client dashboards — ensuring compliance with each region’s processes.
Seamless Data Migration
The team successfully migrated millions of legacy records overnight and synchronized them with live case data, avoiding downtime or data loss.
Performance & Quality Assurance
Through 20 three-week sprints, rigorous testing, and automated regression checks, the system maintained near-zero post-launch issues in the original California region while scaling to thousands of new users.
Project Highlights
- 8× increase in active users
- 14× increase in case intake
- 10,000 + new cases processed in the first weeks post-launch
- $1.4 M + in payments handled through the system
- 20 sprints completed with minimal production issues
- Client described the rollout as “thrilled” and immediately commissioned new feature work
