Case Study

Worth a read...

Built to Handle National Scale from Day One

A federal class action settlement required a platform capable of handling massive, unpredictable traffic while securely processing sensitive consumer data. Thinklogic designed, built, and operated a high-concurrency system that has processed millions of claims and supported over 100,000 concurrent users without downtime.

Project Goals

1

Handle Extreme Traffic Without Failure

Support sudden, large-scale traffic spikes with zero downtime from day one.

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2

Securely Process Sensitive Consumer Data

Ensure all claim submissions and personal data are protected and audit-ready.

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3

Build for Long-Term Operation

Create a platform that can evolve and operate reliably over multiple years and settlement phases.

The Challenge

A national data breach impacted over 140 million consumers, triggering a federal court-mandated settlement that required a public-facing platform and secure data intake system at unprecedented scale.

The platform needed to support public information, eligibility verification, and secure claim submission, all while handling unpredictable traffic spikes driven by national media coverage and public attention.

At the same time, the system had to meet strict security, accessibility, and compliance requirements, with zero tolerance for downtime or data risk.

What We Built

High-Concurrency Platform Architecture

A distributed system separating public content from transactional workloads, allowing each to scale independently under extreme traffic.

Secure Data Intake and Claims Processing

Custom web applications handling millions of claim submissions, eligibility checks, and document uploads with full validation and encryption.

Infrastructure, Monitoring, and Long-Term Operations

Cloud infrastructure across AWS and Azure, combined with automated monitoring, load testing, and continuous system operations over 6+ years.

Before

  • No platform capable of handling required scale
  • High risk of downtime under public traffic spikes
  • No unified system for intake, verification, and processing
  • Strict security and compliance requirements not yet implemented

After

  • Platform supporting 110,000+ concurrent users
  • Secure system processing millions of claims
  • Integrated tools for eligibility, intake, and back-office operations
  • Stable, audit-ready system running continuously for years

Impact

  • 110,000+ concurrent users at peak
  • 17M+ claims processed
  • 25M+ eligibility verifications
  • 5M+ claims submitted within the first 48 hours
  • Zero downtime during major traffic spikes and national exposure

The Result

The platform launched into immediate national attention and handled extreme, unplanned traffic without failure.

It continues to operate years later, supporting ongoing claim processing, status tracking, and system updates. The system provides a reliable, secure foundation for one of the largest class action settlements in U.S. history.

What Clients Say

“Thinklogic provides excellent customer service and has adapted to all challenges we’ve had.”
Neal Sacharow
Senior Communications Advisor, Writers Guild of America West
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